Levitz Furniture Corporation Complaint - Problems with levitz
UNION CITY, NEW JERSEY -- Hello, I am writing this on behalf of my Aunt is who a senior citizen and cannot speak fluent English. On October 15, 2005, My Aunt went to Levitz in NJ and purchased a complete dining room set. The furniture that was delivered was slightly damaged. One of the china cabinet doors did not close and upon closer inspection, we have since realized the back of the hutch is damaged. There have been three instances in which a Levitz representative has come to look at the damage and have agreed that the furniture is damaged and have made no attempt to fix it. This has been an ongoing problem since November. We have called repeatedly to resolve this issue all to no avail- so we recently went to the store where the furniture was purchased and we were told nothing could be done by the salespeople. We called again and were told that we could only get a credit for HALF of the piece but no refund and we can't get a new china cabinet delivered. ALL WE WANT IS AN UNDAMAGED BRAND NEW PIECE OF FURNITURE. Which is what Levitz promised when the contract was signed. This is a woman who has saved her money for years to be able to buy herself something nice and it has turned out to be a nightmare. I cannot believe Levitz will take her $5,000 and give her a broken piece of furniture then refuse to replace it when it says on their website: “Levitz warrants to the original purchaser that all the furniture it delivers will be free from defects in material and workmanship for a period of one full year from the date of original delivery. Levitz will repair or replace the furniture at its sole discretion.”
My aunt is losing sleep over something that should have bought her contentment. As I said, all she wants a China cabinet that works-doors, frame and hutch. it just doesn't make any sense and everytime we call, we get a different response but so solution.Yet, I see commercials for their sales on TV. Its a shame that this has not been made public and that they continue to advertise. Something needs to be done!