Hotwire.com - Poor and Rude Customer Service. Fail to Provide the Offer Service That Promoting Their Website, Refused to Made Any Change or Retu
Flight ticket - Complaint
CAMAS, WASHINGTON -- Filed on : January 21 2014
Filed by :
3616 NW Oregon CT
Camas WA 98607
Filed against :
655 Montgomery St Ste 600
San Francisco CA 94111-2627
Urgently need to travel to San Francisco to sign documents in the consulate of my country. On January 06, 2013, I visited a few website and Hotwire.com show up in the search result, offering tickets with a tentative discount. By filling my information to find out my schedule, Hotwire required to put my credit card information to verify and confirm my identity. The next step was assumed that would give me the option to select the time of my flight (like any other flight service website). I continued the steps, and with surprise that this “company” selected, reserved and collected the ticket payment, and they “choose” the time of departure and return. It was landing in San Francisco at 1:15pm, and taking off to return to my city (Portland OR) at 3:35pm. This is completely “ridiculous” they just gave me 2 hours and 20 minutes, is no way in the earth I would have time to leaving the airport to downtown and come back to the airport. National flight is supposed to be 1 hour prior flight, so this leave me 1 hour and 20. It is impossible that I would make it on time! On the same day, few minutes after this happened, I contacted Hotwire.com Customer service to 1866 468 9473 and I spoke with Clarissa “N”, she refused to give me her last name. I explained my situation, she agree with me that this flight schedule was ridiculous. After I explaining her, I asked to make some changes in the flight, either leaving early or return a few hors late, Clarissa deny doing any change on my ticket, so I asked to Clarissa to cancel this ticket and return my money, explaining her that the service that this company offers in not real, of course she deny one more time. I did not get help from her in any way, so asked to talk with her manager, she refuses and hang up on me. After this situation, I did some online searches and I am speechless for the quantity of complain this site has. I always used Expedia.com, they offer an amazing customer support, I should never buy from this scammer company, now I am so afraid because they have my credit card information!!
I was advised to fill out a complaint with BBB
This case will be reviewed by a complaint specialist at the Better Business Bureau.