Bob's Furniture - Undelivered Delivery
Customer Service - Complaint
NORTH BRUNSWICK, NEW JERSEY -- Dustin the sales person was an absolute doll, however the warehouse and customer service dept are the worst I ever encountered! Ordered furniture for our living room and was told delivery would be on Wednesday which was wonderful since we were having company on the weekend.Got rid of the old furniture as they directed and took the day off. Of course it started snowing on Tuesday. Since the roads were fine by mid morning my husband still expected the delivery. No one called till the afternoon to say because of the storm they were coming.I was ok with this, figured up by them it was probably poor driving conditions. I was not ok with being rescheduled for Sat and said so. They called back and said they would deliver on Thursday afternoon. Took another 1/2 day off from work. They called that morning saying stuff was suppose to come between 2:31PM and 5:31 PM, but they say to be available in case it will be earlier. Waited and waited and 5PM went online to check the tracking and saw it said the delivery was made at 3:30. Called and was told our furniture never made the truck and wouldn't be here till Sat (when more snow is a possibility)They didn't even have an excuse for why they didn't call us and let us know -could have at least worked a 1/2 day. Got no where with customer service at warehouse or store, and canceled the order. Wish I could take them to small claims court for the pay I lost! Maybe then companies like this would be more responsible (just like in some MDs offices when you have to pay for your appt if you don't cancel in a timely manner). My time is valuable to me too!