Sears - Die Hard Work Boots Coming Apart
LAKELAND, FLORIDA -- I have purchased several Die Hard work boots for my husband throughout the years . We have never had an issue with them until now. I purchased the pair he has now in December 2013 which was about a month ago and the sides of them started coming apart where they are sowed .I called the Sears store where we purchased them at before we took them up there and explained the situation to them and was told I would have no problem exchanging them. We got to the store and a very nice young lady and gentleman helped us and had no problem pulling it up on our shop your way rewards and told us to get the size we needed and bring them back and they would do the exchange.
We got the size we needed but when we got back to the jewelry counter for checkout they were very busy with other customers and said it would be faster at another register. Well at the other register the lady couldn't pull anything up so she called for help and this employee couldn't find anything as well so we proceeded to return back to the jewelry counter where they had helped us earlier and after standing there for another good thirty minutes we were approached by another employee that proceeded to tell us that the two employees that had just tried helping us told her the situation and that there was nothing the store could do for us and refused to call management for us and another customer that had also requested to speak with management . We were told that management knew nothing about shoes and there for couldn't help us and the other customer was told the same but about the jewelry.
I also work in retail and if I was to act like this I would be fired on the spot. I don't understand how this store could be ran so poorly and it's not the first time I've had problems there. The employees are very rude and management seems to be clueless to the products the store sales. My husband stated he would no longer do business at Sears and the employee acted like it was of no concern to her . Well Sears may not value it's customers and their money and I'm sure they think losing one customer is nothing but I value customer service and respect and sense Sears has neither for their customers they also no longer get all the business our family does there.