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Express Repair Center Complaint - This company wrecked my projector

Review by johnavia on 2006-04-22
MIAMI, FLORIDA -- I sent my projector to "Express Repair Center" for repair. The projector was in perfect physical condition. The only problem was a small vertical white line seen on the projector image. Other parts of the image were crystal clear. They sent me a very professional estimate that stated the only thing it needed was a 'Signal Board". Nothing else was listed. I autorized them to do this repair of the signal board per the esimate. They sent me back a broken projector that no longer worked. It was cracked in several places. The invoice varied from the estimate in that they now listed that they fixed a broken cabinet case. When I received the unit, I was shocked! It was cracked in several places and rattled. To boot, it no longer worked at all. They either dropped it or broke it trying to open it for repair. The case would not even shut tightly. They completely denied they did anything wrong. Stay away from these people!!!!!
Comments:1 Replies - Latest reply on 2006-04-22
Posted by CobraCat77 on 2006-04-22:
^ Yeah...he broke it, expected a new one from a company that didn't say it was broken when he brought it to them, and now he is just SO irrate at not getting a free service that he wrote on this message board

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