Wal-Mart Complaint - Beware of Wal Mart auto service.
LIMA, OHIO -- In March, I went to Wal Mart Tire and Lube center in Lima, Ohio to have a flat tire replaced and an oil change. When I got the car back, the work order showed that the mechanic had stripped the threads on my oil pan. Also I watched as he installed the new tire. He used an air wrench in replacing the lug nuts. Besides the cost of the tire and oil change, they also charged a $9 road hazard insurance on the tire. The cost of the tire, road hazard insurance, and oil change was $95.
Ten days later, the tire blew out as I was entering the Wal Mart in Greenville. Ohio. I drove around to the Tire and Lube center to have the tire replaced. The mechanic refused to replace the tire under warranty unless I bought 2 new tires because it was "company policy" that all tires on a car must have exactly the same size. I refused to buy 2 new tires (all 4 of my tires had been replaced in October, 2005). I called AAA and had my car towed to Firestone in Greenville.
Firestone replaced the tire but it took them half an hour to get the lug nuts off. The threads on the lug bolts had been stripped. Firestone had to install new lug nuts and bolts. The cost for the new tire, lug bolts, nuts, and labor was $125.
I mentioned to Firestone about the stripped oil pan threads. They said the threads could not be repaired, and the oil pan would have to be replaced.
I contacted the dealer and had a new oil pan installed for $430.
I wrote to Wal Mart in Bentonville, AR. I received a form letter thanking me for my complaint. They said they are striving to provide good service and if I just keep patronizing their Tire and Lube centers, their service is bound to improve. No mention of the $650 I was out for getting nothing. No mention about the road hazard insurance which would have paid for a new tire. No discussion about their company policy that all tires must be exactly the same size.
I won't patronize Wal Mart's Tire and Lube centers anywhere in the U.S. and encourage everyone else to go anywhere else to get service. I have too much respect for my car and my wallet to continue patronizing them until they get better.