MCI/Worldcom Complaint - MCI RIPPING ME OFF - Correctional facility calls
I have a loved one, in a correctional facility. I have no choice, in the matter, if I want to receive phone calls from my loved one,(Collect calls) but to use MCI, as they have the contract with the correctional facility. I do not, and would never use them as my local phone carrier. When MCI first got the contract, at the correctional facility, they tripled the prices of the calls, from the previous company that had the correctional facility contract. Inmate families complained to the utility commision, in our state, and they made MCI lower the cost of the calls, from the correctional facility, they were violating tariff laws.
I've been receiving collect calls, from the correctional facility, from my loved one, for several years. My bill with MCI, exceeded $100.00 for the month of March, by about $1.00, and without warning, they put a block on my phone, preventing my loved one from calling. I called correctional billing services, and they said my line wasn't blocked. The next weekend, when my loved one called, I immediately got a computer call, from MCI, that someone from a correctional facility had called me, and my phone line had a block on it.(Placed by none other than MCI) It gave a number to call, and when I called it, was told that all accounts were being reevaluated, and that MCI was going to be billing everyone directly for correctional facility calls, and that I had to set up an account. Said I'd get a warning, before reaching $100.00, my limit per month, that they set,(sounds like something they might set up for a new customer, not a 6 year customer) I reported them to the utilities commission again, and some executive from MCI called me, told me a bunch of lies. Two other people are receiving calls from a loved one in a correctional facility, and have received no notice that they will be direct billed by MCI. I called the utiilties commission back, and they had closed the file. I told them the story, again, and was told the person I was speaking with would get back with me, the next day. No one from the utilities commission called me back. I recently received my bill from my local service provider, and guess what, the correctional facility calls are still being billed through my local carrier. But, I can call the number I was given to pay my bill directly, and guess what, it has a different balance. I'm being double billed. I'm going to call the utilities commissioner, on Monday, and see if I can get something done about this. MCI IS DOUBLE DIPPING!!!!!!!!!!!