Quality Inn - Flea Bites and Credit Card Charges
Front Desk and Housekeeping - Complaint
JOLIET, ILLINOIS -- (1) There were fleas in two of the rooms - 103 and 111. Therefore the guest ended up with multiple bites that are still present and two horrible nights of trying to receive some relaxation. The complaints were bought to the attention with two front desk clerks (morning male and evening female) and the house keeper (Sue). The house keeper was presented with a flea that was captured on a piece of toilet tissue. She stated she was referring this to her manager. (2) The male front desk clerk asked for a credit card and stated card info was to insure if there were any damages it would be charged to the card.
Upon checkout there was no damage to the room but there was bites to the guest. The hotel was contacted on 09/24/2013 and was told by a female employee that a manager would contact us about the overage on the card. The card showed a charge of $161 yet the receipt shows a balance of $101.70.
On (09/30/2013) there had not been any feedback or resolution.