Alaska Airlines Complaint - Stolen items - stolen items from luggage

Posted by TheNewSheriff on 2006-04-23:

Jack: I have an uncle that lives in Alaska.
Bill: Nome?
Jack: Of course I know him, he's my uncle.

Posted by UrFriendlyPirate on 2006-04-23:

Sheriff/Dr.Jee, you're too much. *LOL*

Posted by CrazyRedHead on 2006-04-23:

I will never understand why people will continue to put high dollar value item in there luggage. You should carry them on the plane in your carry on, so you can keep track of it. The airline is not responsible for them, it is written somewhere when you get your ticket.

Posted by Hugh_Jorgen on 2006-04-24:

I recall reading that Alaska fired all their ground people and outsourced it to another company a while back to save money. There was a report by the local media a that found quite a few former and current gang memebers working the ramp at Alaska - the report also noted all the gang grafitti scrawled in the cargo holds of their aircraft. Real reassuring.

Posted by lax expert on 2006-05-15:

Neither TSA or Alaska is liable for valuables in checked in baggage. It's in the terms of carriage on the back of your ticket or ticket folder.

Posted by RedhairedGermanTaurus on 2006-11-01:

Our family flew Alaska last weekend for our once a year short vacation. We own a restaurant so we do not get to travel much and this was a trip that was soured by a theif in the baggage department. Our daughter bought her husband a video camera for his birthday in October. They had used it to catch the first feeding of their five month old, etc. and because an agent told her she could check her sixth bag she went ahead and checked it. She was too naive to realize the airport was full of theives. She would not steal and sadly judges others by her own ethics. When she realized it was gone in Las Vegas she filed a report on the phone with Alaska, again when we were flying out of Las Vegas she inquired at Alaska on how to approach the situation. The Alaska employees told her to report it in Seattle when she arrived. When she did she was told she had to report it within 24 hours. When she told them she had done so, they looked on their computer and said her claim was closed. Under a great deal of protest, they reopened her claim. By the way, they said electronics are not covered. They also said that the baggage handlers were responsible, NOT ALASKA. A letter arrived saying her claim was denied. We talked to our lawyer who told us we may be able to take it to small claims court. We are very sad that Alaska Airlines have gone downhill so much. We sat on the plane an extra hour before leaving from Seattle because of a scratch on the plane. That probably gave the crew handling the baggage time to rummage through and take all the valuables. Oh, when arriving back in Seattle the bag that had been carrying the stolen camera was crushed so the handle would no longer pull up. Alaska did replace that bag on the spot, but when we were transferring the contents there was a silver bracelet that did not belong to my daughter. The theif must have dropped it after stealing it from another passenger.