Alaska Airlines Complaint - Stolen items - stolen items from luggage
stolen items from luggage - Complaint
LOS ANGELES, CALIFORNIA -- On April 7 2006 flight 228 leaving Los Angeles to Cancun after arriving to my destination in Mexico I found out my video camara was stolen from my check-in lugagge. I complain to Alaska airlines, TSA and also made a police report. What upsets me the most is the arrogance, defensive attitude and poor treatment I got from Alaska employees. Not only do they denied any responsabilities for stolen electronics, but are very fast to put the blame on TSA. I got far better traetment from the TSA employees including the supervisor in LA. To make things worst another passenger from the same flight got his laptop stolen, when he got back to L.A. he was told he had to go back to Cancun and file a complain with Alaska airlines in Mexico since he found out it was gone when he arrived there.
Yesterday I e-mail them and got a response saying that because of the high volume of e-mails I will not get an answer for at least 8 weeks.
I will wait and will post a review with the outcome when they respond back.
On the mean time I will tell everyone to avoid them like the plague.