Home Depot - Protection Plan Is Worthless - Service Is Horrible
Appliance Protection Plan - Complaint
COLORADO -- The service provided by your Protection Plan department is absolutely pathetic. I purchased a dishwasher in June 2013. I called in January to file a claim and request service. I provided several phone numbers - home, work, and the phone number for the tenants where the appliance is housed. I was told that service technician would contact me to schedule an appointment and I never heard from them again. I called back today and after 40 min on hold I was told they tried to call and were unable to leave a message. THAT IS A LIE - I GAVE THEM THREE PHONE NUMBERS WHICH ALL VOICEMAIL AND THEY DID NOT LEAVE A SINGLE MESSAGE FOR US.
I asked to speak with a supervisor, and was transferred to a person named "Rose" who is a horrible representative of the company. She is rude and unhelpful. Her response was that the repair was not their responsibility and to call the manufacturer.
The $50 paid for the protection plan is a worthless rip off.