Sony - Terrible
Blue Ray - Complaint
??, INDIANA -- I sent the below response to John [removed] on Wednesday and never got a response. The agents assured me once again that the disc would be at my house yesterday and “a shocker” it was not there. Can you please help me? At this point I just want you to send me 3 Blue ray players that will run my Netflix and send a return box and I will send the 3 I got back to you.
Just so you know I am copying as many people as I have to until I get assistance and something done.
I have tried to find someone to talk to regarding my experience with Sony. Here is my story:
I purchased 3 Sony BDP-2100 Blue Ray players at Walmart at Christmas for my children. When I hooked the 3 blue rays up I could not get Netflix to work on them, so I called your customer support and they were very polite and helpful. They told me that the blue ray player needed an update and that they would have to send me a disc to do the update. (We did not have a computer that would download the update) They told me it would be 7-10 days. I waited and then had to call back because they didn’t arrive. The next agent said they would resend it and it would be 7-10 days. Again it never came, so I called back in. I was then told it would be here by yesterday (1-28-2014) for sure. Well it never arrived so I called back again today. I asked to speak to a manager because at this point I am requesting to send the 3 blue rays back to Sony and they can send me 3 blue rays that work. Agent - JR told me that I could not speak to anyone, but eventually agreed to file a complaint. Which I have no idea if that was done.
I have been calm and pleasant through this whole experience until today. Can I please get something done? The reference numbers I have been getting is 301612111 and E59333094.
- Walmart will not take the items back because it is an electronic and past their return policy time because I have been waiting for Sony to follow through.
- The agents have been very nice and polite like I have been with them because I know it is not their fault. I just can’t get anything done and as a consumer I can’t use the product I purchased. Just frustrated!