Enterprise Rent-A-Car Complaint - Drop Fees
LOS ANGELES, CALIFORNIA -- My husband and I made a recent visit to Los Angeles which resulted in an auto accident on the freeway that left our vehical totaled and my husband injured. I was dropped at the 8734 Bellanca Ave. location to rent a vehical in order to pick up my husband at the hospital and continue our journey. Due to the result of the x-rays we needed to make a change in our drop off location and return home to Phoenix, Arizona.
We made three calls to the leasing location (which can be verified by my cell phone records)that evening. We had to drop the car off in California as it could not be taken out of state. The person we spoke with on the phone gave us the location and times of operation for a location in El Centro. As it was too late to drop off that evening we stopped for the night in El Cahon.
Upon arriving at the designated Enterprise location in El Centro the next morning we were told by the same office that gave us the information that El Centro was not part of their region and a $500 drop off fee would be charged to us. It would be reduced to $250 but would not be waived.
Because we did not remember the name of the person that assisted us with erronious information and no one will admit to the error in their office, branch manager Calvin Baylor refused to waive the fee.
Obviously, we would have dropped the car in San Diego or El Cahon had we not been given the information. The agents in El Centro told us this happens often, It is not an isolated case.
The Enterprise Mission Statement is a joke. Honesty, fairness and exceptional customer service is their last concern.