Yahoo! Greetings Informative - Auto-renewal runaround...
I recently e-mailed Yahoo Greetings to cancel my membership because they were about to renew FOR me and (of course) charge me another annual fee.
I received this e-mail:
"We prefer to process your cancellation in a secure manner. Therefore, we ask that you call us at 1-866-228-2434. We understand the inconvenience this may cause, but some cancellations require that we ask for information that is not safe to send via email."
This was my reply:
"This is a load of crap. You didn't need to speak to me to take my money and sign me up!!! I am sitting here on hold, waiting for "the next available agent" reconsidering my past praise and loyalty to Yahoo products..."
I had already written to Yahoo complaining because they won't give you an e-mail address -- only a link -- so you don't have proof that you ever contacted them. Now this.