Sears - Re: Exchange of Kenmore Fridge for Similar Waterpool
Kenmore top mount refrigerator - Complaint
BLAISDEL, NEW YORK -- Bought new Kenmore top mount frige 10/ 24/ 2013, delivered promptly with no issues, installed. After a few days, I didn't like the drawer space, shelf spacing just wasn't right for me, and the thing ran loudly, and still does. I asked for an exchange within the timeframe, and my sales person said it would be fine, so I chose a Waterpool 9821 549. the sales representative gave me a # to call, so I did. They gave me a 2 week timeframe. So I waited patiently.I went back to the Sears store to talk to the representative whom I purchased the thing to find out a delivery date, because the 800 number couldn't help. This was in November. Again I went to the store in December. No help. January, no help, any phone calls went out of state, (India?), So, here in February they promised delivery of the replacement fridge today, but because of 'weather' they had to reschedule for another 2 weeks! After I cleaned it out, moved all my items in preparation, had the driveway plowed, made ready in anticipation, they canceled delivery. So, I canceled my order completely. I called the floor manager and said, Please Cancel delivery, order of exchange, Now! Cancel. I'll keep the noisy one, continue to shove veggies into the small drawers, and shop elsewhere. They lost a good customer. I'll shop elsewhere. I'll donate this lemon to Goodwill.