DELL!!!!! Complaint - PIST - Dell computer

Review by pist on 2006-04-25
SANTA CLARA, DISTRICT OF COLUMBIA -- My daughter bought a computer about one year ago.
She has been trying to get someone to help her but to no avail. She was told that her minimum payments would cover over 50% of amount due after interest , that her little sister could play sims , and have a floppy drive. She got none of what she asked for.Does anyone Know what I can do? Please help a working student.
Comments:5 Replies - Latest reply on 2006-05-14
Posted by Hugh_Jorgen on 2006-04-25:
If it's been a year, I would say you are about 11 months too late to expect any help from Dell.
Posted by tawanda on 2006-04-25:
No criticism - just questions I hope will help. (1) Did your daughter keep documentation specifying exactly what she ordered and the hardware / capabilities it was to contain? (2) Were there any packing materials with the computer to show you what was actually being shipped? If so, does it match the documentation from the first question?
Posted by tawanda on 2006-04-25:
(3) When did you or your daughter first contact Dell about the system being different than what you ordered? Was it almost immediately? Have you kept records (dates, times, and names) of the Dell reps you have spoken to and what was said? Have they been helpful (offered to assist, documented the account, something...)?
Posted by tawanda on 2006-04-25:
(4) As the computer is financed, has she tried disputing the charges as she did not receive the computer she ordered and is presently paying for? If you can prove you've been trying to get assistance and you have been ignored / blown off, I don't see why you wouldn't be able to file a complaint with your State's Attorney General to have them assist you in either getting what you're paying for, or returning the computer you do have (and hopefully receiving a partial refund based upon the lower system you were shipped). :)
Posted by bama46 on 2006-05-14:
maybe i can help with your pc problems. send your problem question to
over 20 yrs experience in electronic field. hardware and computers.

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