Discover Card aka Discover Financial Services and Discover Bank Informative - Personally Contact David Nelms, Discover Card CEO, and Let Him Know How You Feel About Discover Card's Predatory Tactics. Contact
NATIONWIDE -- I am providing contact information for David Nelms, Discover Card CEO, so anyone can contact him directly by phone or written letter and bypass the "defensive line" and BS we all experience with the 1-800 DISCOVER call centers. David is going to dislike being contacted and addressed about issues that "should or can" be resolved on the lower tiered rankings of the company. I strongly advise anyone who has an issue with Discover Card and/or keeps experiencing interest rate re-pricing and/or other unethical tactics and/or practices to go to the top of the organization chart and contact David directly.
We need to speak in “numbers” to the CEO of Discover Card and let him know that we are aware of Discover's practices and we are not going to stand for them anymore. We can also inform David how MBNA, his former employer, suffered negative publicity and massive cardholder attrition because of unethical practices and interest rate price increases that led to MBNA’s demise and eventual acquisition by Bank of America in 2005. Does David want this to happen to Discover Card as people “dump” their Discover Cards because of Discover Card’s unethical and exploitative practices? Ask David if Discover Card wants to make restitution to you for damages and consequences and explain to David what you expect from him. The CEO will usually honor your request because he wants to get you off the phone or get your letter off his desk as he does not have time to deal with customer complaints and should not have to deal with them. His thoughts are “I should not be having a cardholder contact me. That is what support staff is hired to do. Further, I should not have to take action on behalf of the cardholder or be bothered by them. Why was the cardholder not taken care of by the lower ranks?”
You can bet someone down the line at Discover Card, because of your letter or phone call, is going to be reprimanded and/or fired for not taking action on your behalf and because the complaint went all the way to the CEO. Let us do our part and disrupt this predatory and corrupt company so other cardholders will not continue to be victimized by Discover Card. Finally, we need to let the CEO now that we are aware of how the company operates and exploits people and we are going to do our job to inform the public of these practices just like the MBNA cardholders did.
David Nelms, CEO
Discover Financial Services
2500 Lake Cook Road
Deerfield, IL 60015
Phone Number : 224-405-0900