DHL Complaint - DHL will ruin Amazon.com
OREGON -- I placed three orders in early April on Amazon.com, one for an external hard drive and two for books. Amazon now uses DHL's @Home service for delivery (at least to my area, rural Oregon). Tracking the external hard drive on DHL's website, it started out on 4/13 in Ohio and then went to Washington, then to Eugene Oregon (3-hours from my home). On 4/19, it went to Anchorage, AK! The next day it came back to OR, the following day to Washington state. Since 4/21 there is no entry... so the package has evidently "disappeared" or DHL has decided to stop tracking it. The other two packages had similar 'loopy shipments', going up to Washington after being shipped to OR, then winding up in Riverside CA. One even went BACK to Ohio, where it began. Today, April 25th, I finally received the two book orders after they shipped from Ohio on 4/13 and 4/17 respectively. Amazon has given me a discount on the hard drive but I still have no idea when, or rather IF, I will receive my package. Late last year, I never received an MP3 player that I had ordered from Amazon and which they shipped using DHL @home (they reshipped via FedEx or USPS). I have advised Amazon that I can no longer make purchases from its site as long as it uses DHL.
Customer Service at DHL told me there was a problem with the zip code on the packages but when the two book packages arrived, I saw that the zip code was correct.
It's amazing the number of complaints about DHL! How can a company this bad stay in business? Why would anyone ever use them?