Travelocity Is Horrible!!! Unethical, Corrupt and Evil Treating of Its Customers
Customer Service & Travelocity Website - Complaint
LAS VEGAS, NEVADA -- Horrible!!! Warning stay clear of this site!!!! Never use their service. Unethical, corrupt and A SCAM!!! Totally disgusting and evil treating of its customers. This is the worst site ever. Will never use again I come from a large family and have informed all and friends and will continue to do so with everyone I come in contact with about this situation. I have never given any site a review but the despicable service I received from this company from the first agent to the manager on to Corporate Office. I booked a vacation package as they call it with the flight, car rental and selected the insurance because my mother was ill in the hospital and a chance that I wouldn't make it in time. I saved a screen shot of the final Thank you for booking with Travelocity which showed the total amount, and printed my itinerary which showed the same total amount. I received an email which showed the same total amount. Three different items showing the same amount which as I calculated before hitting the final purchase button was the cost for the flight, rental car and insurance seems like it makes sense. Wrong!!! My mother past before my travel arrangements so I called to cancel and guess what Travelocity informed me I didn't purchase the insurance. Hmmm the agent said well the total cost adds up to it but we only show we charged you for just the flight and rental not the insurance. I spoke with several people and they said things like maybe you selected the insurance then deselected before you clicked to make the final purchase or clicked on and off the insurance several times to create the error of showing my total price equals $49.00 more than the flight and rental car. Then I was informed later by corporate that the insurance was not selected and also informing me I encountered some errors which is why the total purchased showed $49.00 more than it should. Of course informing me again that I wasn't charged. Really Travelocity, well the charges didn't show up on my account until the day my mother past which was 3 days later. I even mentioned to the Corporate person well if I would have booked this package and the total amount would have showed what it should have been of course sending up a red flag. I would have called to inquire stating I selected the insurance but it didn't process could I add now. Well she informed me in that case I still would not have the insurance. Hmmm With all the emotions I am going through at this time in grieving then to deal with a so called merchant that doesn't want to own up to their system error was too much to bear of course I lost it. WHAT A SCAM!!! Steer clear, totally unscrupulous and dishonorable, and DOESN'T DESERVE YOUR MONEY.