Vonage Complaint - Stay Away From VONAGE!!
I signed up for Vonage residential phone service on 2/6/06. Provided my Letter of Authoriztion (LoA) to Vonage on 2/25/06 - to enable them to transfer my Verizon phone number over to Vonage. On 3/22/06, my Verizon line was disconnected and my number transferred to Focal Communications (related to Vonage). Vonage claimed they never issued a disconnect order for my line - and they had not recieved my number from Verizon. Verizon provided me with work orders confirming that Focal had, in fact, issued orders (based on my LoA) to disconnect service and transfer my number - which Verizon executed.
I was without phone service from 3/22 through 4/21. Callers to my number recieved a recording saying the number has been disconnected. Several medical emergency calls and many improtant personal calls were lost as a result of Vonage's "screw-up".
After many hours of calls with Verizon and Vonage - I was finnally successful in getting Vonage to admit that they, in fact, had recieved my number from Verizon - despite their earlier denials. I was also successful in getting Verizon to then re-claim my number and restore service to my residence.
Vonage refuses to refund my expenses (costs to Verizon to restore services as well as my monthly fees to Vonage). In addition, they have threatened to charge my credit care $138.00 termination fee if I close my account.
Their customer service is beyond poor. I have spent HOURS on hold and in talking w/Vonage staff who were clueless and did nothing to help me correct what was THEIR problem.
In the end...it was Verizon who work diligently to recover my number from Vonage and restore my home phone service.
STAY AWAY FROM VONAGE!!!