Wal-Mart Complaint - Bicycle Tire Air Pressure
CLARKSVILLE, TENNESSEE -- On 26 April, 2006, I went to Walmart on Fort Campbell Blvd in Clarksville, TN to purchase an inexpensive multi-speed bicycle in response to the surge in gas prices (currently 2.87 in Clarksville, TN). I had to have them page twice for someone to assist me. Rocky, a Hispanic male, came and got the bicycle I selected out of the rack. I asked him to air it up, since the sign on the rack says "free assembly" and I figured air is part of the assembly process. The tire clearly states "Inflate to 50 PSI", yet he only put 32 PSI in the tire. When I asked why, he said "That's what you put in your tire on your car." I pointed out that this was not a car and asked for a manager. The other salesman there, a early 20s male, said that he didn't know anything about bikes. The manager came and I explained to her that the tire pressure is listed on the tire and that the assembly person would not inflate it to the proper pressure and I stated that I wanted it at 50 PSI. She escorted me to the auto service center where they aired up the tire, or so I thought. I purchased the bicycle along with a helmet, lock and speedometer; the total came to $103. I rode the bike home (6 miles) and checked the air pressure with a tire gauge from my van; the tire pressure was 40 PSI, not 50. I called and spoke to one of the managers on duty. I asked her if the employees there were too stupid to read the tire pressure rating and follow it. She assured me that if I came back they would take care of it. When I got there, I went to customer service, who called for a manager. The previous manager, the second manager, a third woman (who I believe is who I talked to on the phone), Rocky, and the auto service tech all came to the customer service desk. The auto tech said that if I wanted the pressure at 50 that I would have to do that myself. I had my tire gauge with me and showed him the pressure was at 40. He said "you lose air pressure every time you use that thing". Not 10 pounds of pressure you don't! They refused to tell me why they could not put the proper amount of air in the tires and escorted me to the auto service bay where the tech handed me the air hose and I topped off the air myself.
I agree with those on this site and others that Walmart service is lower than whale excrement. I, too, am no longer shopping at Walmart and will spend my money elsewhere.
One more thing. While waiting for the assembly tech and the auto service tech, the manager told me that it was their policy to put the tire pressure at the midpoint between the minimum and maximum ratings. She said that changes in the weather make the tire pressure change. Despite the fact that I told her how many bikes and how many miles I had ridden, she kept to her story that they didn't inflate them to the recommended pressure because "the tire could blow out". I've never had a bicycle tire blow out on me.
The store manager is always off and I got only the answering machine when I called the district manager's number listed on the sign that brags about "customer satisfaction is #1". BullSh@t!!
Ten thousand Phillistines were killed with the jawbone of an ass. Ten thousand sales are killed daily using the same method. This is especially true at Walmart!
Jim in Clarksville, TN
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