Simply Wireless Complaint - Simply Wireless Rebate Scam
FAIRFAX, VIRGINIA -- In September of 2005, I entered into an agreement with Simply Wireless.com, to buy four cell phones. The offer stated a $50 (per phone) rebate after 3 months, again after 6 months, and again after 9 months for EACH wireless phone. I verified the details of this offer with the company and retained a hardcopy of the secure checkout page showing it. This series of rebates was offered in conjunction with a qualifying Cingular rate plan of $39.99 or higher, such as the $89.00 plan I agreed to. At the 3-month interval, I filed all the necessary forms and documentation to attain the rebates. Each filing was submitted properly and timely, including the carefully completed rebate form, personal information, phone number, IMEI/ESN number, phone model, photocopy of the barcode sticker, the original invoice, and a copy of my 3rd month wireless service bill. I very meticulously assembled all this information for each phone and submitted it according to the given timeframe while retaining photocopies of all materials.
I have been denied two of the four “3-month” rebates. I attempted to contact the company on numerous occasions to resolve this issue. Initially, several rebates were supposedly “denied” for a variety of untrue reasons such as “Rate plan less than 39.99…”, “Did not submit wireless bill with rebate…”, or “Phone number not valid…”.
On 4/25, I was told by the company that the rebates were denied, nothing could be done, decision final. A supervisor, Kendra, stated that rebates were denied, but not for the written reasons previously provided but for a new reason: She said only two phones qualified due to little known terms of the offer. I told her that I had verified and kept records of the offer but she informed me that her decision was final and the answer was no.
I contacted her supervisor, Mr. Aziz on 4/26. He told me nothing could be done about the rebates because they are handled in New York. Mr. Aziz said there was “some fine print” in the offer limiting the rebate to two phones only. I explained that I had written documentation from the company showing that the rebate applies to all 4 phones, in the form of my original Simply Wireless customer receipt and the Simply Wireless Secure Checkout page that I printed when I entered the order. The receipt states that Applicable Rebates are $50 PER PHONE, PER EACH 3, 6, & 9 month interval. Furthermore, the Secure Checkout page details the $50 Simply Wireless Rebate, QUANTITY OF FOUR (4), rebates of $50 each, totaling $200 for EACH of the 3, 6, and 9 month intervals.
Now that I have faxed them proof, they are not returning my phone calls. I believe that the company’s refusal to pay rebates is a purposeful and orchestrated strategy. I am being treated as another irritating customer, begging for a rebate. Most of the employees I have spoken to are part of the strategy, which is to: deny the rebate, get you disconnected so you can go back in the hold queue. 15 - 20 minutes is the minimum hold time if you think about calling back. No employee from Simply Wireless has ever returns any of my calls.
The reasons they give for denying my rebates have changed many times. At some point most customers would probably just give up and allow themselves to be cheated. Many people don’t have long hours to spend on hold, attempting resolution. I believe it’s wrong in principal to cheat customers by winning business on the promise of lucrative rebates, then refuse to pay the rebates. A simple “Google search” indicates numerous customers are undergoing similar refusals with regard to Simply Wireless rebates.