Federal Express Corporation Complaint - Does FedEx charge for non-existent insurance?
CALIFORNIA -- I heard recently that a customer got the short end of the stick when she took an expensive watch to a shipping store (which is an agent for FedEx) for mailing. The watch was worth $2,000. When the customer was asked if she wanted to insure it, she said yes. She was quote a premium of something like $17.00 to insure her watch of $2,000. She agreed and paid it. The watch got shipped out but never reached its destination. The customer complained and found out that the package got as far as the FedEx center and then it disappeared. When the customer filed her claim, she was told that FedEx has a limitation of liability of only $100.00. The customer was surprised and wondered why FedEx would offer and charge its customers an insurance premium when all it will pay on any loss is $100.00. If this is true, then FedEx is charging its customers a premium for a bogus or non-exitent insurance.
If you have encountered this or heard of a similar case, please let us know.
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