Metro Factory Service Complaint - Horrible Repair Service
NYC, NEW YORK -- PC Richards used this company to perform warranty service on our new Whirlpool Refrigerator.
Their repair service is a joke.
I called their company to explain that I needed 2 screws to level the refrigerator. I also explained that we were not sure if the refrigerator was cooling properly. Also, that there were huge dents in the back of the fridge.
The technician was a clown. He did not know anything about refrigerators. He said the screws would take 2 weeks to order. He was shining his flashlight around underneath. He did not even know where the screws belonged.
He did not have a thermometer to measure the temperature.
The fridge was sitting on tile floors. He wanted to put the fridge on blocks so that he could pull it out.
We asked him to be careful. He threw open the fridge door, and banged the wood cabinets extremely hard. He threw the plastic grill on the floor.
He was a complete and total idiot. I never saw a repair person that knew so little.
He just opened the fridge and stared inside. It was unbelievable.
I knew someone that told me the first people the repair companies send out is the clowns. I guess that is certainly true with this company.
If I did not know better I would have thought that this was an April Fools joke. Except that it was not April Fools. It was not funny.