PC Richards Informative - Horrible Customer Service
NYC, NEW YORK -- PC Richards has the worst customer service that I have ever seen. Me and my wife purchased a brand new Whirlpool Refrigerator. We specified that we had a small apartment with narrow doorway openings and that the doors needed to be removed before installation. The Sales Rep Joe Newmann stated that it would not be a problem becaue he would note it on the receipt.
When the delivery guy came, I removed one of the doors on the old fridge. He got upset and said that I did not need to remove the other door. All he needed to do was remove the door handles. As he was removing it from the kitchen, he banged the back of the fridge against the door frame, chipping one section down to the metal, and scratched a good 6 inches more.
He finally agreed to remove the doors off of the new fridge. When he installed it he did not install the leveling screws. The fridge is sitting on the floor of the kitchen. We are afraid
of moving it because we do not want to scratch the tile floors.
The new fridge also arrived with a bunch of big dents in the back of it. The delivery driver insisted that all new fridges have dents in them.
The Whirlpool fridge cools adequately only when the controls are turned almost all of the way up.
We have an appointment with PC Richards to pick up the unit so that we can get a refund.
The Customer Service is horrible. My wife was bounced around from customer service to salesrep back to customer service back to salesrep.
I finally got the trucking firm to agree to pay for the damage to the doorframe.
We will not be buying anything else from PC Richard & Son.