Lufthansa/Pets.fly Complaint - Pet Transport Service
In March I shipped my three dogs from Arizona to Abu Dhabi, UAE. United Airlines informed me I must use Pets.fly a pet courier service. I also booked the tickets on Lufthansa Airlines as I thought that would be the best route and Frankfort had reputation for pet handling. Pets.fly charged us over usd$1000 per dog, and my own vet here and in Abu Dhabi secured all the paperwork. The dogs went MISSING from Frankfort and were found two days later in DUBAI!! by a Customs officer our UAE vet hired!! Pets.fly didnt have a clue, gave us wrong information, caused considerable additional expense, and acted as if it was no concern of theirs regardless of their claims of delivering your pet to your front door!! Lufthansa not much help either. The good news is our dogs were still healthy. But Pets.fly would have let them be lost forever. DO NOT USE THIS SERVICE FOR YOUR ANIMALS. If you are flying overseas (Europe wise) use KLM as they have excellent reports of routing animals through their Amsterdam facilities.