eBay Complaint - EBay Motors Feedback System a Farce
I bought a car from Pro Auto Group, a Fort Worth-based dealership, through EBay Motors. The car was “certified” to be free of mechanical defect. Within HOURS of leaving the dealership with the car, the clutch/transmission failed and the car had to be towed to a repair shop. In short, despite attempts at mediation and direct negotiations, Pro Auto Group refused to do a thing to repair the car or take it back for a refund. Their position was that the damage was due to “driver abuse” despite the fact that I had the car for less than 6 hours and the needed repairs were due, clearly, to long term, pre-existing damage.
The situation is compounded by the fact that Pro Auto Group has been committing this fraud against dozens of unsuspecting buyers under the cover of “100% Positive Feedback” on EBay Motors. A sham based partially on backend payoffs and coercion resulting in “mutually withdrawn” negative feedback. I even found one individual who bought a “certified” vehicle that was claimed to have never have been in a wreck - and he subsequently found it had been in a head on collision. He also found that the service records provided for the vehicle were falsified! Another lady I talked to bought a car from Pro Auto Group with fraudulent odometer mileage.
In my case, the dealer posted negative feedback referring to me as “a terrorist” and claiming that my 15 year old daughter had burned out the clutch – a car that I had had for less than 6 hours! It was almost laughable if it hadn’t been such a disturbing fabrication! Even more disturbing is that EBay Motors not only failed to act, they were directly complicate in this ongoing farce. In less than 24 hours after I posted negative feedback, Pro Auto Group was able to get EBay to suspend my account and have my feedback deleted! There was no hearing. No arbitration process. No inquiry whatsoever. EBay arbitrarily and summarily backed Pro Auto Group because of their leverage as a power seller.
UPDATE!! Since I posted this review, my story was broadcast on a Consumer Watch Report on the local ABC affiliate. It features a independent and expert mechanic verifying the damage was pre-existing and confirms the deceitful tactics of Pro Auto Group and EBay Motors. You can read the accout and view the report on the KVUE site - http://www.kvue.com/aboutkvue/consumer/stories/050806kvueinternetcarsales-cb.20fe5015.html.