All Credit Card Companies Informative - Resources to Consider if You Want to File a Complaint Against Your Credit Card Company. Mastercard, Visa, Discover Card, American
NATIONWIDE -- Report the credit card issuer to the Comptroller of the Currency. Phone number is 202-874-4700.
Report the company to your state's attorney general's office. You can find links to your state's AG website at naag.org. Your state might allow you to file a complaint online. This is probably the most effective complaint to make as it is the attorney general's who have filed most of the lawsuits against credit card companies. For example, it was the California AG who sued Providian and forced them to pay the largest judgment against a credit card company ever.
Report the company to the Better Business Bureau. Submit your case for dispute resolution online at www.bbb.org.
Report the company to your elected representatives. You can find their email / mailing addresses at www.house.gov and www.senate.gov. The banking industry, which is comprised mostly of credit card companies, has a lot of power in Washington, D.C. in the form of lobbyists and contributions to election campaigns. Despite this fact, your elected officials are more afraid of you because you can vote them out of office. If you think contacting them is a waste of time, you're wrong. Someone will read your correspondence and if enough complaints are received something will be done about it.
Report the company to banking regulators. Their mailing address is Division of Credit Practices, Bureau of Consumer Protection, Federal Trade Commission, Washington, D.C. 20580 or file a complaint online at www.ftc.gov.
Report the credit card company to the FDIC - Federal Deposit Insurance Corporation. www.fdic.gov
Contact the consumer / investigative reporter at your local ABC, NBC, CBS, FOX and PBS station and let them know what you have experienced. The station may do a story if they see the event as newsworthy or they receive similar complaints from several consumers.