Baskin Robins Complaint - Bad Service and Rude Reps.

Review by HotIce on 2006-05-01
On May 1st I walked into a Baskin Robins after a hard day of working. It was pretty hot outside and I thought I should cool off with a chocolate shake. I went into a Dunkin Donuts in Gaithersburg, Maryland on Darnstown Road. I orderd a chocolate shake, and they gave me chocolate chip shake. When I complained she said You orderd a chocolate chip. There is a BIG diffence in pronunciation. in "Chocolate Chip" and a "Chocolate Shake" Since they did not know how to speak english. They assumed that I wanted something else WITHOUT consulting me. When I complained not only did they not change it for me. They stole my money also. When I got home I quickly called to talk to their manger. After I asked the name of the maneger, she said tomarrow morning. Then she hung up on me. This is NOT the first time this has happend to me and I suggest No one visit this location. VERY RUDE AND I AM VERY UPSET. If they want to hier cashiers, I hope they better train them, then put them behind the counter.
Comments:5 Replies - Latest reply on 2007-03-13
Posted by ejack053824 on 2006-05-02:
You should have stayed there and biotch and moan until you we're satisfied. I wouldn't have left until then.
Posted by yoke on 2006-05-02:
Is Dunkin Dounuts and Baskin Robbins owned by the same company? I know we have several DD and BR that are in the same store.
Posted by CandyPickletoes on 2006-05-02:
Hey there siffer,

Here in Maryland most Baskin Robins and Dunkin Donuts are in the same building. They share the business, with the donuts on one side and the ice cream on the other. That's where the "Dunkin Donuts" comes into this picture.

Letter writer - I wouldn't have left without either the correct shake or a refund. You shouldn't have left the store.
Posted by Bell on 2006-05-18:
So you claim they changed your order without consulting you because they didn't understand what you wanted? What a weird claim. Maybe they genuinely didn't understand. However, I concede that they shouldn't have gotten rude with you...were you being rude to start?
Posted by trumania on 2007-03-13:
Hmm... well the world seems whole now. They did not speak or understand english and apparently you cannot spell or type in english.

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