Bank of America Complaint - Piss poor customer service
SAVANNAH, GEORGIA -- When I opened my account initially with Bank of America, they really messed up with me, and I should have used that as a warning of what was to come. They made a typographical error and sent my checks and cards to the wrong address. After several days beyond their normal processing time, I called them wondering where the checks and cards were. They said they would be there in a few days. Didn't come in, so I called them again. They then verified that the address was wrong, so they corrected it. They said the new checks and card would be to me in 7-10 days. I waited. And waited, and waited some more. I called. They said the person that corrected the error had not sent the information, that the old checks had been returned by the invalid address. I asked them why they didn't catch the error, WHY, when they saw the checks had been returned to the bank, did they not realize or call the NEW customer? Finally, they closed the old account, and re-opened a new account since my privacy had been breached. THEN, of all things, the material for BOTH accounts come in at the same time! This took from November 2, 2004 to December 29 of 2004 to get this straight.
They still didn't get the credit card request processed in a timely manner. I got snotty customer service associates, etc. And, it continues to get WORSE rather than better!
I recently had a problem that was my employers error. They had written payroll checks on the wrong account and they were all returned. My employer made the checks good with checks from the correct account, but the bank treated me as if it were my fault! They even threatened to put holds on my checks in the future! (That is only making a long story short)
Recently, they sent me a letter saying I had referred someone to their bank (AS IF!!). They have a $25.00 incentive for referrals. When I got the letter, it had a code number on it. But, when I called the bank (the 800 number, the branch, etc) they couldn't tell me who was the referred individual! I would NEVER send anyone to this bank. It took me two hours to find out that it was because of the error a year ago, and that this letter was sent tracing me a long time ago? But why was it written and dated in April for an October referral? I still haven't gotten any answers that are valid.
I eventually sent a letter to the Charlotte offices (area code 704) and got a call from an 813 area code, and the girl, after initial introduction, tells me I wasn't going to speak to anyone else, that she was instructed to handle the call. She was quite snippy with me, and advised me to close my accounts. Since when does a business make it policy to advise someone to stop doing business with them, after I am attempting every possible angle to PREVENT me from the trouble of opening new accounts with another bank? When I told her I was going online to voice my opinion, I had no idea I was going to find the other complaints I have seen here. This is a statement of how the BoA cares about their customers (read "moneymakers")
As I said, this is the story in a nutshell. I could go on for days about this and the other episodes I have had with them, but I get tired of repeating myself, as I have had to repeat myself so many times with the representatives of bank of America.
I would never do business with them ever again, and am working to get this resolved as I write this. I would never refer any person to do business with this bank and want out ASAP.
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