Advance auto Complaint - Lack of customer service
HARRISONBURG VA. -- This isn't Walmart. I was on a 300 mile trip and returning home to Enola, Pa. when I stopped for gas in Harrisonburg, Va.. When my mini van appeared to go up in smoke. Turns out I lost my oil cap and the engine was pumping out oil all over the engine. It was Sunday nite about 6 or 9 PM. No one knew where I could get an oil cap so I drove down the road and found an ADVANCE AUTO store that appeared open. But the door was locked and I noticed that the store had just closed 1 or 2 minutes earlier. So I knocked on the door and a clerk answered the door. After telling him my problem, he checked with the manager and said they couldn't sell me anything because the regesters were closed. I offered extra money so the manager could pay for the part the next day. So they sent me on my way with a rag stuck in my valve cover to find a Walmart that might have a cap or a ball or something to block the hole with to try to get home another 200 miles without burning up my engine on a sunday nite. Well 1 hour later a ball was found at Walmart that worked to get me home. Thanks for nothing ADVANCE AUTO at South Harrisonburg Va. For sure you lost a customer for good, one that drives old cars and buys auto part to keep them going. I just drive by Advance Auto 1 block from my home to drive miles to the next parts store. You had a chance to do good and you blew it. THANKS WALMART of South or West Harrisonburg Va. for being open to help someone in need.