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QVC, Inc. Consumer Reviews

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Do Not Buy From This Company!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I ordered a 65" TV on December 9 2018. I cancelled the order on December 12, 2018. I received an email that the order was in the process of cancelling. So PayPal takes the money out anyways. It took over a week to get PayPal to release the money back to my account. All good. I just happened to look at my order status today and it said the TV was shipped January 9 2018??! After I cancelled a month ago and PayPal took all my funds out of my account again this morning!! They said they have to contact the distributor to cancel a high end item. I understand that but that was over 3 weeks ago and nothing was done. So now I have a TV on the way I do not want and have no money until probably 2 weeks from now. What a nightmare... Use at your own risk!!!

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Do Not Order!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

If I could give less than one star, I would. On June 5th, I ordered a MacBook Pro laptop from QVC and paid roughly $33 for premium 2-day shipping as I was going out of town on June 7th and needed to make sure I was home so it was not just left on my front porch.

On June 6th, I had not received any up to date shipping info, so I called QVC. I was told that unfortunately they had experienced a power outage and no orders had been shipped but that I would be refunded my $33 fee and my ordered would arrive on Friday, the 8th.

Seeing as I was going to be out of town, I made arrangements to have someone at my house on Friday to accept my order for me ensuring it would not be left on the porch. Nothing comes Friday and I receive no refund for faster shipping. I try calling QVC but get left on hold. Monday (while I am still out of town) the product is supposedly delivered. Left at my doorstep at 10:00am. No signature required on a $1700 purchase. When I finally return home late Monday evening, there is no computer, no delivery notice, nothing.

Tuesday, June 12th, I call QVC and tell them that I never received the package and explained to the man I talked to that I was out of town and that I had informed everyone I spoke to prior to him of that, to which he replies "I am so sorry to hear of this confusion. I can issue you a refund right now. It should post back to your debit card within 3-5 business days"... I thank him and we hang up.

The following morning, someone from QVC's finance department leaves me a short voicemail with no call back number and she says "we are sorry to inform you, but we are not refunding you. Call your bank". I call and speak with yet another person who says "I apologize, I will get this pushed through and process your refund."... AGAIN, Thursday morning, another message from QVC's finance department about not giving me a refund.

On Friday, I post a review to QVC's page about the poor customer service and I immediately get a phone call suggesting my account has been hacked due to the review that was left to which I explain, “No ma'am, I left the review”. She tells me she will do what she can to make sure this is resolved because a signature was in fact required and will follow up with me Monday. We get off the phone and I immediately call UPS and UPS states "no, a signature was not required and that was QVC's choice.

They also restricted us from being able to open our own investigation on this shipment." (Not even sure what that means). This brings me to today, 2 weeks from my original order, she calls me back to tell me that she spoke to UPS and is sending UPS out to check the place where he dropped off my order but that they will still not be issuing me a refund and I need to dispute it with my bank.

Two things here: 1) it is not mine or my bank's responsibility to replace a product or money for a product that QVC failed to deliver in a timely manner resulting in either theft or non delivery and 2) I truly hope no one else orders from them and if you do, make sure you have weeks to wait for your product and make sure you are home because they do not require a signature for delivery of products regardless of the amount!

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QVC, Inc. refuses to fix a problem they created
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEST CHESTER, PENNSYLVANIA -- On or about April 21, 2017, Anita S. Daley (hereinafter “Complainant 1”) placed an online order at Qvc.com for QVC, Incorporated (hereinafter “Respondent 1”) item number E290927, “LG 65" Super Ultra HD 4K Smart LED TV with Active HDR” (hereinafter “TV”). The Order Number provided was 4979261948 and the total cost, including shiping, handling and tax was $1,920.96 (see Attachment 1).

Respondent 1 utilized a third party carrier for the delivery of this item, “AIT Worldwide Logistics” (hereinafter “Respondent 2”) and the TV was subsequently delivered on May 3, 2017 (see Attachment 2). The TV was set-up by Complainant 1's brother, John Daley when he got home from work at approximately 7:00 P.M. on the same date. Respondent 2 left a delivery checklist with Complainant 1 that was supposed to have been “completed, faxed or e-mailed back to AIT Worldwide Logistics within 24 hours of delivery” (see Attachment 3). However, the delivery agent failed to complete this paperwork or to even open up the TV and make sure it was in working condition before he departed.

Once the TV was opened, setup and then plugged in, it was discovered that the TV had an approximately 5 inch vertical white line running down the right side. You can clearly tell the TV was either dropped or damaged in some manner during the delivery process. I now have a witness, one of our maintenance personnel, and he actually saw the young delivery driver drop the TV and then he tried to conceal what he had done. The driver was a young latino male and he was alone at the time of delivery. The TV also has numerous black lines going vertical and horizontal across the TV and it is a very bad picture overall because of the damge to the LCD.

On May 5, 2017, the corporate office called me to inform me that customer service had misinformed me via e-mail that a replacement TV was re-shipped on May 3, 2017 (see Attachment 4). I was told that a replacement was shipped and that the damaged TV would be picked up within four (4) weeks. This turned out to be bad information. I was told by corporate that I have to arrange for the pick-up and delivery at the same time. I was also told I have to make another down payment for the replacement TV until the damaged TV is received back and credited back to my credit card.

On May 12, 2017, Respondent 2 picked up the damaged TV (see Attachment 5). Respondent 2 sent two (2) individuals this time to pick-up a damaged TV, but only one (1) individual to deliver the brand new $1,920.00 TV (which is in a huge box that is too awkward for one person to handle alone). This really makes absolutely no sense to us. I contacted Respondent 1's customer service to see what is going to be done now about sending us a replacement now that they are in possession of the damaged TV. I was on hold during my first call and then I was subsequently hung up on. I called right back and spoke to a Ms. Carlton, whom is a supervisor. She, just like all of the rest of your customer service representatives offered no assistance what so ever! She said we have to wait five (5) days for the corporate office to confirm the receipt of the pickup. Then we have to wait for the return to go back on our credit card and then we can place a new order.

Respondent 1 and Respondent 2 do not care about anything other than following their flawed poicies. This was their mistake, not ours. Respondent 1 should be trying to make this right at their expense, not ours. I even tried to get the corporate office to assist me and they were no help either. I spoke to a corporate supervisor and a corporate manager. This is not acceptable to me for two (2) reasons: (1) we gave away our old TV on the date the new TV was set-up, and (2) we also installed a wall mount and now we have no TV at all because of Respondent 2's negligence and Respondent 1's callous disregard of our right to have a replacement TV sent out as soon as possible!

Both Respondent's have been contacted and have failed to offer any assistance at all to resolve this matter. As stated above, we do not have a TV at all now. This is not the Complainants' fault, it is the Respondents' fault. We should not have to pay another down payment on a second TV when Respondent 1 already has our down payment for the first TV.

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Closed account because I didn't receive a few packages.
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

CONNECTICUT -- I have been a customer for a few years and I must say customer service has always been very nice. Majority of what I ordered I kept but there has been a few items I did not receive or received an empty mailing envelope with the box and no item. One day I was trying to log into my account and I was locked out. I called customer service and they really didn't tell me why the first time and they were able to get me back into my account. The next day I tried again and I was locked out and called and this customer service representative was nice enough. But I was treated like I was a really bad customer that was just discarded and thrown away and it was my fault.

She said that I was locked out of my account because too many items weren't received and they were looking into it. Some were expensive and that is what they do, they lock you out. So I said well I could understand them temporarily closing out the account until it is looked into but it isn't my fault if I didn't receive the items. I asked if they ever open up a closed account after they look into what might have happened and she said no. She has seen closed accounts and they never will reopen them. I made all my payments on time if not early and yet I don't receive merchandise and it is my fault.

Instead of contacting me first and mailing packages a safer way they rather just close you out without telling you first. It isn't customer service's fault. It is QVC Corporate that does this. It is having little regard for their customers. They should tell customer service to call or email the customer and tell them what is going on before they close the account and also work with the customer for a resolution if possible. Try mailing things differently but don't take it out on the customer like it is their fault! Very rude and disappointing.

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Double Payment Taken From My Account
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

WESTCHESTER, PENNSYLVANIA -- This is 3rd purchase I've made with QVC because of Easy Pay. I wanted to be a member in good standing so I attempted to make my 5th pmt of 6 early by just a few days. Signed into my acct, clicked on easy pay orders then clicked on March 22, 2015 payment. I looked at account to make sure everything was ok and my balance shows zero. I called customer service because this also happened once with Paypal. I am an experienced online shopper, I know not to "go Back" or "double click" etc. from previous experience I'm sorry to say but I learn from my mistakes.

Anyway, the girl in customer service says she will notify corporate right away and in 72 hrs I will have my refund back in my bank acct. I look at my QVC account next day and no difference so I call CS again. This time ** tells me they took 2 payments because I was behind. That was a lie and I told her that. My next payment was due April 2015. Then she said I checked both boxes again - told her not true also; not stupid. Then she tells me it took 2 payments because I updated my credit card info (?) and then she tells me the girl I talked today before took no action on my acct.

I called back today 3/24 and now they're telling me 3/5 business days to get my money that they STOLE from my bank acct. I filed a complaint online with the Federal Trade Commission. They take action against companies that do this kind of thing so I suggest anyone with a QVC problem file with the FTC. The more complaints they get, the quicker they will investigate their business practices.

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Fraudulent Not Trustworthy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- I placed an order for Pericone MD that was on an advanced order, I had no problem with this. When I placed this order online, it was to be on FLEX PAY AND AUTO DELIVERY, it was neither. Before it even shipped, my account showed a hold for over $223.00, NOT THE FLEX PAY AMOUNT. At this point I attempted just to cancel the order because I was told it would take 24-48 hours for corporate to fix their mistake. I was told I could not cancel due to the processing state it was in. Therefore I did all that I could and requested this change be sent to corporate, per their customer service staff.

Well over a week ago now, this has not been fixed AND I now have a pending draft for an additional $26.26 pending to draft and I have NO idea what this is for. I was under the impression that QVC offered flex pay to be able to afford their products. I WILL NEVER PLACE ANOTHER ORDER FROM QVC, THEY CAN'T BE TRUSTED WITH YOUR ACCOUNT NUMBER.

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Horrible Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Don't buy from QVC. They are thieves!!! How can I pay off my Q card and still owe QVC. I thought when you have a Q card they pay QVC and you pay the bill just like a regular credit card - but that is not what happens. They overcharge and make you pay for returns. Think twice, look in stores or online you will get a MUCH better deal and can send it back free. Just like I purchased a Shark duo vacuum from QVC. I paid 75.00 more than buying direct from SHARK and only 1 year warranty with QVC. You get 10 year warranty from SHARK and you don't have to pay to return - at QVC you do. PLEASE think twice. QVC items are NOT all that great anyway.

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Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PENNSYLVANIA -- I loved shopping with QVC, but this last shipment was a nightmare. I placed my order on Jan 9, which I should have received on the 16th of Jan. First time I called customer service was on the 18 and I figured I would wait until Saturday. The second time I called was Tuesday the 22nd. This call customer service told me I was to call the local post office and locate my boots and to find out why they didn't deliver them. This was the 3rd time I called and got nowhere.

They are going to send me a replacement order but still have to pay for shipping. An hour later I called to cancel my whole order and refund my money and was told I cannot cancel. I have to wait until I get both shipments and send both shipments back. I'm still waiting on the order I place on the 9th of Jan... I gave 1 star, If I could have given a negative star I would have. This was and still a nightmare... I might have to start shopping with Amazon. At least it's free shipping.

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Forced Payments Onto a Closed Debit Card
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEST CHESTER, PENNSYLVANIA -- QVC first locked up my account so I was unable to get into it because they said that I owed them money which was over the limit on easy pays. I then started noticing that QVC was draining my checking account so I finally went to my bank and told them that I need to cancel my debit card and get a new one which my bank did. Everything was ok because for a while because I always checked on my bank statement online every day.

Then yesterday June 28, 2018 I noticed that my checking account was in red because of QVC forced my debit card that was closed and took money out of my checking account which left me with no money to live on until I get paid again. My bank would not do a thing about it. So I am trying to get a lawyer to take my case. QVC sucks and buyer beware of them.

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QVC kicks your ass to the wind if you experience life tragedy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

To all you QVC shoppers who like myself have been an excellent faithful customer you better start praying now that you do not experience a set back or life tragedy because QVC will throw your ass to the wind. I like millions of others lost my job (sustained a life misfortune) and lost my home, my savings, my pension, my possessions and lived on peanut butter, pasta, and hot dogs for 3 years and was forced into bankruptcy. By the grace of God I got another job I've been working for 2 1/2 years now rent an apt and have started to rebuild my savings and my score has entered that 700s. But that's not good enough for QVC who had no problem taking my money when I didn't have a life tragedy but now that I did even though I am out of the woods they are not interested in allowing me to be a customer ever again for the rest of my life. I wish I knew this is how they treat people before. They have zero regard for anyone that has experienced a life tragedy while they better close there business now with all the millions of people who are undergoing one by no fault of there own let it be by a loss of a job natural disaster etc.
Please reconsider who you support and shop somewhere else with a company that has compassion for you and there customers just because you never know what tomorrow brings. Thank you for your support. I am also looking to engage in a class action lawsuit reach out to me if your interested in participating.

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QVC, Inc. Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 31 ratings and
61 reviews & complaints.
Contact Information:
QVC, Inc.
1200 Wilson Drive
West Chester, PA 19380
888-345-5788 (ph)
www.qvc.com
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