Ripped Off by "Imogen" from Sew Smitten Commissions/Sew Smitten Seamstress
Disney Cosplay/Costume - Complaint
GLENDALE, ARIZONA -- SCAM ALERT. Prior to being made ineligible to be a seller due to multiple non-delivery complaints, Imogen AKA "Imogen Valentine" from Sew Smitten Commissions (www.sewsmitten.net) was selling Disney cosplay/costumes on etsy as "Sherryval". She scammed more than one person out of amounts of more than $250 each. She was reported to her local police department and despite insistence from police she refuses to issue refunds for non-delivered goods.
I purchased a $250 custom Disney cosplay/Halloween costume from etsy seller Sherryval (Imogen's Sherryval Etsy Shop AKA SherryImogen and ImogenVal) in Sep 2013. Sherryval agreed to ship costume in time for Halloween. After failing to ship the costume on the agreed date, there was no way it was going to arrive for Halloween . She never made my costume, lied several times about having made it/shipped it and after many delays and excuses eventually admitted that she had never made it and would refund my money. She told me she processed the refund several times and lied about why it hadn't gone through. (She never initiated the refund.) She stopped replying to my e-mails asking her for the status of the refund.
I found that she opened a new shop at www.sewsmitten.net. When I contacted her through the new site the seller was openly hostile and refused to refund me, stating she shouldn't have to foot the bill for my mistake (I paid her for a costume, never received anything) and that she does not do refunds. As of Apr 2014 I still do not have my refund. My belief in her multiple lies caused me to be unable to report this to etsy, Paypal or my credit card in time to initiate a chargeback.