Choice Pediatrics of Sanford, FL Complaint - Very unprofessional service!
SANFORD, FLORIDA -- This complaint is coming from a very frustrated mother of an asthmatic. To start things off, this office refused to comply with returning a medical form to my childs elementary school for permission for usuage of an inhaler. After numerous attempts from the school nurse and myself, we eventually gave up, therefore resulting in numerous absentees on my child's school record as well as there still being no compliance on the "infamous" medical form. To make matters worse, for the past month, I have been trying to get a perscription for an inhaler refilled. Now understand, I work full time and when I am off work, the office is closed. So therefore, I really rely on there over the phone service for refills. To have this service become this complicated is really an annoyance and an inconvience. Due to this frustration, on the second time around, I requested again for the refill and ended the phone call with questions of a transfer. The receptionist refused to give me her name so that I could talk to my child's doctor personally about her conduct and unprofessionalism and to request the refill from the doctor myself. I tried numerous times to call back and reason with the receptionist (" Sophia"), and have the bigger matter at hand settled (my child's medicine). She then returned to the phone with more of a vicious attitude than before and asked if I was staying or leaving and before I could answer , she interrupted me repeating the same question and once again hung up on me. So currently the matter is not solved, I have not recieved any phone calls from the physician or office employees notifiying me of any changes or solutions to these problems, so thus I write to you, the public, to hear and put my frustrations out to be heard! I'm a mom, this is my child health on the line and I'm angry!