Ontario Mazda Complaint - Dealer wanted work done that was unneeded.
MISSISSAUGA -- On April 16th, 2006 I went to Ontario Mazda in Mississauga, Ontario for a routine servicing on my 2003 Mazda Miata. This car has been perfect in terms of reliability since the moment I recieved it. I'd had a brake job done at Midas four months prior and they were squealing and I asked them to address it as part of the maintenance.
A service advisor told me that I needed new rotors on my front and back, pads and shoes. The bill was to be $976 CDN, and the service advisor asked if I would like to order the parts. I then informed him that the car's brakes had been serviced less than 7000km ago (that's 4375 miles for the yanks) by Midas. He then asked the technician, who I was denied the chance to question directly about it, and told me that me that non-OEM parts were used by Midas and that was the problem. He wouldn't elaborate further or let me see my car. He then told me that my brakes would give out in a few thousand km's.
After the servicing, I took my keys and politely left, seeking a better answer elsewhere. I took it back to Midas where they told me that one of my rotors needed to be resurfaced and he did it for free. The squeaking went away, and I am a happy customer. I then had the brakes inspected by a trusted mechanic friend of mine and he told me they are fine.
I will never deal with this dealership again, they intentionally decieved someone who has little knowledge of cars to try to drum up a bit of business and didn't count on me getting a second opinion. Deal with care with these guys, if you ask them to look for a problem they'll find one... even if it doesn't exist!