Airoptions.net / Air-awards.com Complaint - Airoptions.net / Air-awards.com, fraudsters, incompetents or what?
DALLAS, TEXAS -- In January 2006, I purchased a business class ticket from Airoptions.net, which also operates as Air-Awards.com. The ticket was to travel from Argentina to Canada on Delta Airlines on April 21, 2006, returning on October 6, 2006, and I paid the quoted amount of USD 1,836.03 by wire, from my bank account to their bank account, as required by them. The payment to Airoptions.com was made the 12th of January 2006.
A few days later, while checking my reservation on the Delta website, I realized that the reservation I previously had wasn’t there anymore. I contacted Airoptions.com about this, to be informed, ONLY THEN, that they have failed to secure the reservation and that the reservation was lost. After I complained for this failure, they made a reservation for May 1, 2006, that was ALSO LOST for another failure to confirm it.
From then on they suggested future dates that didn’t suit my travel needs, and indicated that I had the option to get the ticket for any available date and then try to CHANGE THE DATES MYSELF in Buenos Aires, or ASK FOR A REFUND.
In mid March I secured a ticket within suitable dates with another vendor, and claimed the refund of the money I paid to Airoptions.com. My email messages went UNANSWERED, but days later, by the end of March, I managed to reach over the phone one of their principals, Mr. Gus Lira. He ASSURED ME that I was entitled for a refund and that the said amount of USD 1,836.03 would be refunded IMMEDIATELY. More than a week later, still not having the money credited on my account, I managed to reach another principal of the company, Mr. Jeff Berk, who ALSO ASSURED ME THE MONEY WOULD BE RETURNED and actually wondered why it hadn’t been refunded yet. It should be noticed that both, Mr. Gus Lira and Jeff Berk, reside in and operate from Los Angeles, CA, and allege not knowing all that happens in Dallas, TX. However, TO MAKE THINGS WORSE, in late April, Mr. Jeff Berk called me again and TOTALLY CONTRADICTED himself saying that I wasn’t entitled to a refund because the invoice they issued for the ticket indicated it was not refundable. They are NOW offering credit for the ticket, something I would accept if it is for a similar ticket for the same dates next year, 2007. I have not received yet any indication that such ticket was secured.
Based on the DISGRACEFUL AND UNPRECEDENTED details of this transaction, plus the GLARING CONTRADICTIONS coming from Airoptions.net / Air-awards.com I can only assume I am being given the RUN AROUND treatment in the hope that I will give my claim and leave them with the money. They have had my money for almost 4 MONTHS, and with their SUSPICIOUS MANEUVERINGS are forcing me to put long hours into solving an issue that ANY DECENT COMPANY would have solved immediately.
In short, a company that MISTREATS THEIR CUSTOMERS in these ways, that sells a ticket that does not deliver and REFUSES TO REFUND THE PAYMENT made for such ticket, IN SPITE OF THEIR OFFERS AND PROMISES, is either MISLEADING THEIR CUSTOMERS with criminal intent or is NOT QUALIFIED to provide the services it offers.
Also, since I started to make public this incident, the principal of these Companies in Dallas, someone by the name of Jay, THREATENED ME, writing that “At the point that my attorney determines that your conduct constitutes slander and harassment, I will take the appropriate action.” Interesting, isn’t it?
By remembering AIROPTIONS.NET / AIR-AWARDS.COM and avoiding them you will be safe from undeserved frustrations, humiliation and, perhaps, loosing your money.