Citi Auto Financial Complaint - Citibank Lost Cart Title
My mother-in-law purchased a new car from the local Chrysler dealership. After a few months, Citigroup, NA purchased the loan. She made every payment, on time. When the vehicle was paid off, Citigroup stated that they had "lost the title", and that she would have to file for a new one. It is my belief that while Citigroup had been receiving loan payments, they ought to be held liable for the lost title.