Hewlett-Packard Company Complaint - Bad Laptop and Customer Service
ALBANY, NEW YORK -- I'm not sure what to rip apart first the laptop or the customer service.
I guess I'll start with the laptop. The laptop is used for personal use and for a laptop it doesn't get moved around much, so there isn't a lot of wear and tear on the unit.
I have owned the pavillion zx5180us less than 2 years and already have replace 2 hard drives, a motherboard, ac pack and the battery. That doesn't include the number of times that the laptop just shut down by itself, locked up or given me the blue screen of death. All these problems started approximately 3 months after purchasing the laptop. If I wanted a laptop that was unreliable I would have bought a used one, I assumed that buying a brand new one I wouldn't face these issue so early in it's life. That's what you get for ASSUMING your getting a quality product from HP. BOY DID I GUESS WRONG!!!! I will no longer purchase an HP product nor will I recommend HP to anyone either. Talking with the techs at my company HP is no longer in their vocabulary either. Very unreliable is all I hear. I wish I would have talked to them before I through $1700 bucks down the drain.
Now for customer service. Every review I read is right about their support. That is if you can understand them. I was hung up on twice by them in less than an hour by two different case workers, both times after asking for their supervisor. Mind I never raised my voice at them. One case worker even had the nerve to tell me that a laptop should be move around that much. OK why would I buy a laptop if I didn't want to use it from the couch or deck. I understand banging a laptop can ruin a hard drive but please moving it from a desk to couch.
I was always taught that the customer comes first, but in HP's case money and sales comes first to them. Product Quality and Reliability is no where to be found. Obviously their reputation is going down the tubes by all the negative press that can be found on the internet.