Home Depot Complaint - Don't buy from HomeDepot.com
I ordered an electronic timer (to turn lights on and off) from HomeDepot.com. The timer arrived promptly, though as soon as I attempted to program it, it became clear it was defective. On the packing slip was written: "FOR RETURN AUTHORIZATION, PLEASE CALL CUSTOMER SERVICE: HOMEDEPOT.COM 800.430.3376"
I have tried calling that number morning, noon, and night for three days now--sometimes spending up to an hour waiting on hold--and all that I get is jazzy music, blurbs about Home Depot, and the message that I should stay on the line. Frustrated, I tried calling other numbers for Home Depot and pushing other extensions. I have on those occasions reached real people promptly, but each time I was told that they are aware of the problem in reaching customer service but they are themselves unable to give me a return authorization.
In ten years of buying things online, I have NEVER had such a miserable, frustrating experience. I have been told that I cannot return the merchandise to a Home Depot store, but I may just try as I am at the end of my rope.