Quest Complaint - Disconnect without prior notice as required
IOWA -- I discovered my long distance was disconnected. I called Quest to find out why. The rep told me I "should have gotten a disconnect notice". I did not get the notice. I had to pay $16.00 for reconnect. Three days later I got the disconnect notice in the mail. I called Quest billing manager. After explaining the situation she asked me if I lived in a small town. I told her I did. "Thats the problem" she said. Mail takes longer to get to small towns. She said if I lived in a bigger city I wouldn't have the problem. She said it's a postal problem. The Albuquerque NM postmark on the notice was the very day I was disconnected. A very clever trick by Quest. Mail disconnect notice so that it arrives after the actual disconnect and collect a reconnect fee. I think this is actionable.