Comfort Inns, Suites & Hotels Complaint - Security Guards keep you up all night
BALITMORE, MARYLAND -- I stayed at the Comfort Suites at BWI airport April 22 only to be woken up in the middle of the night by security guards singing, laughing, and having a wonderful time in the hall way. At first, I thought it was guests, but I finally went out to ask them to keep it down only to find out it was security making all the noise.
When speaking with the management the next day and telling them I wasn't going to pay, I was met with an unbelievable non-chalant attitude by the manager on duty.
I was able to get a 25% discount on the spot, but was told I would have to speak with a higher manager to get a full refund. When I called back after arriving home (well, my assistant called), I was told that the security wasn't the hotel's security, but that of a large group staying at the hotel that night. If I write a letter, the management will see what they can do about it.