Rooms To Go Complaint - Cheap defective and damaged furniture
JACKSONVILLE, FLORIDA -- The furniture looks nice in the Rooms To Go store. But wait until your coffee table and end tables arrive at your home - in boxes - that you have to assemble. The first end table was damaged when I opened the box, as was the coffee table. One end table was in good shape, so I put it together. These tables are cheaply made (In China!), and the instructions are pitiful. I called customer service and scheduled replacements. Our "motion" couch, delived the same day, would not recline within a week.I called and scheduled a service call. We are still waiting for the repair person. Our dining room table had a scrape that I did not notice until the delivery people left, and three of the table's six chairs sit unevenly on the floor. I placed another call to customer service today. They said a service rep would have to "evaluate" the problems. I told them that there is nothing to evaluate - they need to be replaced. She said;"The service rep will have to make that determination". So now we wait.
In the market for new furniture? Go somewhere else besides Rooms To Go.
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