Computer Associates International Complaint - Don't Trust eTrust, Computer Associates International
I don't know if this is the website for eTrust or not, but I need to spread the word about this seller of their products..(in case they are not the company itself) on 4/11/05 I purchase 2yr. of eTrust EZ Antivirus protection (license Key : KZZTY-ECXXH-XLWEH-REJXE, Order Number: 940325001. In late March of 2006 I kept getting reminders that my computers' virus protection was about to expire. I immediately contacted customer service "live chat" to correct the mis-information. I was told that I had only one year's protection and that it would expire on 4/11/06. No amount of information from my records would make any difference to this company. I was told that I needed to pay another $19.95 to continue my protection. I opted to get virus protection from another source. I decided to follow up and get some sort of personal closure on this matter, so today I contacted another rep. via "live chat," and requested either a partial refund (half of the $19.95) or a year's extension (4/11/07-4/11/08) and was turned down on both counts. I decided that I must report this fraud , if not to get any satisfaction from them (who would want anything to do with that company after being cheated0? But I want to protect other would-be customers for being cheated as I have been.