Computer Associates International Complaint - Don't Trust eTrust, Computer Associates International

Review by brittlebaby on 2006-05-06
I don't know if this is the website for eTrust or not, but I need to spread the word about this seller of their products..(in case they are not the company itself) on 4/11/05 I purchase 2yr. of eTrust EZ Antivirus protection (license Key : KZZTY-ECXXH-XLWEH-REJXE, Order Number: 940325001. In late March of 2006 I kept getting reminders that my computers' virus protection was about to expire. I immediately contacted customer service "live chat" to correct the mis-information. I was told that I had only one year's protection and that it would expire on 4/11/06. No amount of information from my records would make any difference to this company. I was told that I needed to pay another $19.95 to continue my protection. I opted to get virus protection from another source. I decided to follow up and get some sort of personal closure on this matter, so today I contacted another rep. via "live chat," and requested either a partial refund (half of the $19.95) or a year's extension (4/11/07-4/11/08) and was turned down on both counts. I decided that I must report this fraud , if not to get any satisfaction from them (who would want anything to do with that company after being cheated0? But I want to protect other would-be customers for being cheated as I have been.
Comments:1 Replies - Latest reply on 2006-05-06
Posted by glc on 2006-05-06:
Computer Associates (and any of their products) is not to be trusted. One of their officers, Sanjay Kumar, has recently been indicted for "cooking the books". The founder, Charles Wang, has disassociated himself from this company. Brittlebaby, if you were looking for vengeance, be happy, because by posting the product key, you have cost CA quite a few dollars.

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