Alltel Complaint - Alltel Scams its Customers
NORTH CAROLINA -- 4 years ago I was with Cingular, and while I had no problems with the service, the customer service was horrendous. So I switched to Alltel who I've been with for the past 4 years. It was a bit more expensive, but I was willing to pay for it in exchange for better customer service. That all changed recently. 6 months ago I learned that they offered free voicemail in their plans, and I called and asked that I stop paying for my voicemail (a $5 monthly fee). They said fine, and dropped it from that bill. Lately I noticed my bill steadily going up, and called to dispute some charges. Since I'm signed to do online account managing, they would not send me a copy of my calls unless I paid $5. I did, the bill never arrived via the mail, and they refused to refund my money. 2 months ago I was in the mood to see how I could lower my bill so I tried to log into their website. It was down, so I called to speak to a rep. Low and behold, my voicemail charge had been re-instated on my phone. I asked that be taken off and also asked if there were any cheaper plans for the minutes I had. I was told no. I found out yesterday that they offer a plan with MORE minutes for $10 less a month, and have been offering that plan for over 6 months.
I was blatantly lied to. I promptly cancelled my service with them, and I urge all of you to not sign up with them. Their "circle of friends" ad is misleading, as it doesn't state that you need a plan of $60 or higher to be eligible (My plan was $50, but I've been paying a $68 bill for the last 8 months). Also, today I met an ex Alltel rep who told me that they are instructed to do whatever it takes to save the company money and milk their customers for all they're worth.
I will NEVER return to you Alltel...I'm glad your little lies cost you the next 50 years of my business.