Aria Health Care - Incompetent Billing And Customer Service
WASHINGTON -- If at all possible AVOID doing business here. If your doctor has referred you here, ask for a referral to a different provider. While there is nothing wrong with the staff, it is the billing department that will screw you until you bleed.
My provider covered a portion of my APAP. I received a call 4 weeks ago from Apria telling me that my deductible had been met and that my balance was zero. Two weeks later, I received 3 phone calls within 10 minutes (Yes 3! from 2 different people) from Apria's billing department located in the Philippines telling me I had an outstanding balance that HAD TO BE PAID of $390. After a long question and answer period ie, why was I told my balance was zero and now my balance is $390?
I gave them my credit card number and they charged the $390 to it and I can see that it was charged to my card. After that I called back and asked to be transferred to a supervisor (I wanted to discuss the way they handled all of this) and after a run around got some one on the phone who barely spoke English. I asked to be transferred to someone in the United States, after him assuring me he could solve any problem and me telling him I didn't want him to solve a problem, I wanted to speak to some one in the US he finally transferred me where I sat on hold for 40 minutes. No one ever picked up the phone.
Then, in today's mail I received a bill from Apria dated 4 days AFTER they charged my card and showing me 60 days past due for $390. DO NOT ALLOW YOUR DOCTOR TO SEND YOU TO THIS COMPANY!