FTD.COM Complaint - Valentine's Day disappointment
DOWNERS GROVE, ILLINOIS -- I ordered a dozen roses, pretty pricey ones [8912 RED] on February 11. Wasn't disappointed with them before, had ordered from them only once previously with no problems. Valentine's Day came (February 14). Product did not arrive. So e-mailed to them that evening. No reply. Website said they'll get back no longer than 48 hours. Tried calling them the next day (1-800-736-3383). Twice. Got disconnected. Twice. E-mail them again. Received this 'courtesy' response:
"Thank you for your inquiry regarding your recent order. We are always happy to hear from our customers and enjoy assisting you.
We are actively working toward an answer for you and will contact you upon completion. Our goal is to respond to your email within 48 hours.
Thank you for shopping with FTD.COM."
Happy to hear from customers? Enjoy assisting?? Goal to respond within 48 hours?!! RIDICULOUS!!! I don't know if they ever hear from customers, but they definitely failed in the other two areas, unless possibly their idea of assisting customers is to ignore them.
I e-mailed FTD.com twice after attempting to phone them, and got the same generic response. 48 hours went by. No response from FTD.com. Called my credit card company to have the purchase nullified. All in all, a disappointing experience.
When FTD Customer Service finally responded via e-mail, it was 6 days later! "Deborah" claimed that the product was delivered and "they have a signature but it is not readable". I ask my wife again if the she received them, and again she said "No!". So it took them 6 days to 'doctored' their paperwork to appear as if it was delivered?? (N.B. My wife's signature is very legible. So is that of my apartment manager, who occasionally signs for our package in our absence.)
Stay away from FTD.com. Period! Don't ever buy from them.