Dell Computer Corporation Complaint - Purchase of Dell Computer Online
RIVA, MARYLAND -- On May 1, 2006, I purchased a Dell Dimension B110 computer and printer. I paid cash for this order. I was told by the sales representative that I would receive an email informing me when my computer would be shipped. I received no email. On May 3, the monitor and printer arrived at my home address and was signed for, but the computer never arrived. I emailed the Sales Representative and he emailed me the tracking number for the computer, which was a separate order from the printer. The address that they had been attempting to deliver the computer to was in Landover, Maryland, 40 miles from my home and the delivery address.
On Friday, May 5, I finally got through to a human being at UPS who informed me that the package got separated from the original order and was being sent to an address in Landover, Maryland. She gave me a phone number to call at Dell. I got a woman, with very limited ability to speak English ("outsourcing," Dell?), who kept me on the phone for approximately 20 minutes, put me on hold at least six times, and then informed me that the computer would be delivered to my home on that day. (May 5). No computer was ever delivered to my home on May 5. I emailed the sales representative, expressing my total dissatisfaction with the way I have been treated. Evidently, after he made his "sale" this was out of his hands.
I happen to work for the largest law firm in this area, and I intend to file a Complaint in the District Court for misrepresentation and fraud. It is quite obvious to me, after dealing with Dell, that all they care about is making their sale, and then hell be damned.