Sprint PCS Complaint - Sprint phone upgrade- activation service charge of $36.00 - Sprint phone upgrade- service charge of $36.00
Sprint phone upgrade- service charge of $36.00 - Complaint
SAN ANTONIO, TEXAS -- Sprint phone upgrade- service charge of $36.00
I have a Treo 600 with a current service contract and I was looking to upgrade my phone to a Samsung 6700. I first went to the local Sprint store and spoke with the customer service representative about the upgrade. The phone is $599.00 with a $150.00 instant rebate with activation. I was told that I would be charged a one time activation fee of $36.00 for the new phone. I've had numerous phones with Sprint and this is the first time I have ever had to pay an (ESN transfer fee)activation fee. What ticked me off is the fact that this so called billable service takes all of five minutes with a sprint customer service representative over the phone. I could tell that the customer service representative was not even interested in selling the phone and accessories. The customer service reps are solely interested in signing up new customers or ripping off existing customers by charging them for a false service. I have been with Sprint since 1998 and their network is excellent, but their service is extremely poor. I just want to post this out here to make others aware of the rip off practice. I was able to speak to a phone rep. who appeared to be outsource service overseas, nonetheless the activation fee has been waived, but now I am simply looking at changing to Verizon or TMobile. It almost seems you need to constantly change carriers to ensure they are not taking the CUSTOMER FOR GRANTED.