TAMARAC, FLORIDA -- As a honest consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I was billed $199.60 from Access Resources for a two hour call that was not made from my home. When I complained, all I got were threatening notices. In a telephone conversation, a rude employee of Access Resources told me that a child made the call (I do have one son living at home who is autistic with a bad speech impediment). After three months of daily calls from them, I paid the bill and have been trying to get the $199.60 back, without luck. My son said he did not make this call. And, if he did, can't they 'see' that he is just a child? They continue to call my house with a recording saying 'since you are such a valued customer ...' and now, I'm getting unsolicited emails from them. They will not leave me alone. Complaints to the Better Business Bureau only result in letters from them stating they will not 'telemarket' me any longer; no response to my request for a refund. I have copies of everything here (including recorded messages from Miss Cleo to call her again FOR FREE!)
As a resolution, I would like the following:
I would appreciate the $199.60 refunded to me.
Please feel free to contact me if you would like more details regarding this incident.