Sprint PCS Complaint - Sprint PCS Spending Limits
I've been a Sprint PCS customer for 6 years or more. I have two personal accounts, and I pay (one way or another) for Sprint PCS service for several family members. My account is paid through automatic deductions from my checking account and has not been in arrears.
In spite of all this, tonight my account was suspended for exceeding "spending limits." *Spending limits. . . ?* In all the years I've been using Sprint PCS, this is the first time I had ever even heard of spending limits--nor had the term ever shown up in my billing or on-line account information before now.
Seems my Spending Limit is $200.00, which is laughable--given that my account has sometimes exceeded twice that amount (and was paid).
The inane account rep that I spoke with agreed that my bill was consistently paid and was set up for faultless automatic payments. . . . He then noted that I had "excessive charges" over the past couple of weeks, which I explained to him were *roaming charges* in areas not covered by the Nationwide Sprint PCS Network.
I asked to speak with a supervisor. "Okay. But he'll just tell you the same thing," he replied. Yep. Probably so.
I told him to go ahead and pay the entire balance with the account number he had on file, which he did with utter glee. My service was immediately restored.
I'm under contract with them for another year, of course. That's where they have hold of the short hairs. And I suspect Sprint PCS is not alone in this type of grip.
I hope that in the near future legislative and/or judicial acts will break the jaws of the cell beast. It's not okay for the cell phone service providers to bleed consumers dry for the sake of stockholders and CEO's (who have no spending limits, of course). The complaints against all the big carriers are legion, as I’ve discovered looking into it tonight.
And it just ain't right to cut somebody off who's not late on their payments. That's just wrong.