MCI/Worldcom Complaint - Cell Phone Service
HOUSTON, TEXAS -- I purchased a cell phone in March of 2001. I signed a 1 year contract to be billed on a monthly basis and to pay for the phone in the first payment. A couple of months later I hadn't yet recieved a bill. I attempted to call on several occasions and my account could not only be pulled up, but noone could seem to help in any way possible besides giving me another number to call. Sometimes I would stay on hold for over ten minutes and then be hung up on, or if I did get through the computers might have been down that day. I spoke to several customer service people and got their names and extension numbers. After getting no respone from the phone, I then wrote a letter addressed to the president of the company and still had no response. Finally, six months later I recieve a bill asking me to pay in full. I could only send $100 dollars at that time. After sending a couple of these payments, my cell phone was disconnected. So, I called MCI again and spoke to a supervisor who informed me that he was sorry for the billing being 6 months behind but I still had to pay the balance in full or else my cell phone would not be turned back on for service.
To help keep me as a potential future customer, I would like the following:
Personally, I think that if the company has billing problems that the consumer should not be punished for making payments. After all, had the billing been on time and I had not paid a bill for 6 months, I firmly believe that my phone would've been cut off after the first month.
At the very least I would like a response from your company regarding this incident. Thank you for your time.